Margaret from Because U Matter offered a 4 hour training for bereavement volunteers on 5 May 2015. During the presentation she gave an overview of bereavement and loss awareness including new research findings. She reflected things people facing loss have said that are helpful and hurtful. This included discussion about the differences between empathy and sympathy and rescuing responses. Skills for telephoning, attentiveness, listening, and offering minimal encouragers were taught.
Evaluation responses included: